Consulting
What we offer are specialized and professional services which focus on companies in the field of health, tourism, management, and leisure.
Strategy development
The idea of having a modification or extension of spas and its departments, the extension of the range of services or the development of new businesses can be planned differently:
1. The development of concept-papers is a descriptrive process without a detailed economic analyses which aims to find a general strategy of a health tourism company. For example, a spa can have the idea to add a new department and it comes to the conclusion to have thalasso treatments. The concept-paper would describe in general words how the new department looks like (size, standard, capacity, type of interventions), which legal standards are to meet, and how the project can be successfully realized. Feasibilities and business plans are much more detailed as far as economic issues are concerned.
2. The so called feasibility is the planning precondition for successful projects especially if banks are asked to finance the project. For banks a perfect feasibility is a condition precedent to grant credit. Aim of the feasibility is an evaluation of the business risk on the base of a thoroughly presented business idea. The chapters of a feasibility often are as follows:
-- General market description.
-- Location study, market analysis, and competitor analysis
-- Concrete description of the project idea
-- Rough space allocation plan on the base of the (medical) services to be offered
-- Rough human resources planning
-- Rough financial planning (investment costs and calculation of the future operations often result in the GOP 1)
-- Distribution and communication as parts of the marketing strategy
-- Executive summary
The making of a feasibility is a demanding process which deserves quite different capabilities. For that reason, especially if it is to serve financial needs, a specialist should reread it or even better the specialist should be in charge of the feasibility. Instead of a detailed financial planning as obligatory part of a business plan, the feasibility often confines itself to a superficial estimation of costs and revenues.
3. A business plan discusses all the items mentioned above and allocates beyond that detailed information about the company organization and the future marketing communication.
More information? Please send your question to: info_tdc@web.de
We will send you further information and if you like an offer.
1. The development of concept-papers is a descriptrive process without a detailed economic analyses which aims to find a general strategy of a health tourism company. For example, a spa can have the idea to add a new department and it comes to the conclusion to have thalasso treatments. The concept-paper would describe in general words how the new department looks like (size, standard, capacity, type of interventions), which legal standards are to meet, and how the project can be successfully realized. Feasibilities and business plans are much more detailed as far as economic issues are concerned.
2. The so called feasibility is the planning precondition for successful projects especially if banks are asked to finance the project. For banks a perfect feasibility is a condition precedent to grant credit. Aim of the feasibility is an evaluation of the business risk on the base of a thoroughly presented business idea. The chapters of a feasibility often are as follows:
-- General market description.
-- Location study, market analysis, and competitor analysis
-- Concrete description of the project idea
-- Rough space allocation plan on the base of the (medical) services to be offered
-- Rough human resources planning
-- Rough financial planning (investment costs and calculation of the future operations often result in the GOP 1)
-- Distribution and communication as parts of the marketing strategy
-- Executive summary
The making of a feasibility is a demanding process which deserves quite different capabilities. For that reason, especially if it is to serve financial needs, a specialist should reread it or even better the specialist should be in charge of the feasibility. Instead of a detailed financial planning as obligatory part of a business plan, the feasibility often confines itself to a superficial estimation of costs and revenues.
3. A business plan discusses all the items mentioned above and allocates beyond that detailed information about the company organization and the future marketing communication.
More information? Please send your question to: info_tdc@web.de
We will send you further information and if you like an offer.
Product innovation and innovation development
There are different types of innovation such as innovation in the field of physical goods, services or processes. One company may specialize in a new distribution channel (marketing innovation from the standpoint of this company), another one may think to create a new fitness course including jogging, archery, and paddling (service innovation from the standpoint of this company). This course gets a popular name, it gets resources for an adequate marketing-communication, and finally it might be capable of setting a new trend. Innovations can help to successfully create new products and to occupy a promising business segment.
More information? Please send your information to: info_tdc@web.de
We will send you further information and if you like an offer.
More information? Please send your information to: info_tdc@web.de
We will send you further information and if you like an offer.
Economic consulting, analysis of economic key figures
The analysis on the base of economic key figures (e.g. costs or revenues) or room planning key figures (e.g. occupation rate, capacity) helps to improve the business performance with regard to
-- increase of profits
-- finding a balance of capacities and demand
-- optimization of services satisfying the needs of different target groups
More information? Please send your information to: info_tdc@web.de
We will send you further information and if you like an offer.
-- increase of profits
-- finding a balance of capacities and demand
-- optimization of services satisfying the needs of different target groups
More information? Please send your information to: info_tdc@web.de
We will send you further information and if you like an offer.
Quality management
Why more quality?
The spa markets in Europe are characterized by an increasing cut-throat competition. The supply has been growing faster than the demand. Furthermore, the independent check of the quality level of medical institutions as part of the policy of social and health insurances is now a challenge for many companies in the primary and secondary health care market. At the end, there is just one goal: to appoint quality as one of the most important aims of the company. How to get that? Some core-questions have to be answered as precondition of any basic discussion about quality:
1.
Is there an already working quality management system which can be improved if at all or does the company really needs a new and thoroughly developed quality management system? The question is if TDC just checks what you already have with aid of mystery checks or consumer research? A big solution would be if TDC installs a totally new quality management system. That means that core processes get a standard procedure, a quality management handbook has to be made, and quality has to be implanted as core aim in the company’s philosophy etc.
2.
Is it that you just need to check singular departments (e.g. treatments) with regard to its quality management? Or is it the whole company which need this assessment?
3.
Do you need the improvement of quality just for your internal processes to optimize your operations? Or do you need an officially acknowledged quality label (seal of quality) which can be marketed successfully? If the latter one is important for you another question arises: Which of the many existing labels is the best for you? ISO 9001 is able to install a quality management system to start from scratch. KTQ checks an already existing system and it has the advantage that it speaks the language of health care practitioners, whereas ISO 9001 has to be translated first to be understandable for therapists, medical doctors, and other health care professionals. EFQM as total quality management system is much more caring of the need of groups which do not belong directly to the company such as society and partners. Furthermore, EFQM is a didactical instrument, which can teach a company over many years how to improve quality continually and systematically.
What can we do? Our proposal: You tell us what your problems are via telephone, email or with aid of a letter. Now it is our job to send you our idea how to solve the problem. Examples of what we can do:
-- We can tell you how to install a quality management system according to ISO 9001, KTQ and EFQM.
-- We are capable of explaining you advantages and disadvantages of different quality labels and select a tailor-made one for you. We even have developed an own quality management system called RegioSana, which is to assess and certify health regions.
-- We are able to explain you many aspects of a quality management system such as a professional quality documentation or how make standard procedures (quality systems procedures).
-- We know about methods to assess the satisfaction of your guests and check the quality of services.
-- We can assess your already existing quality management system and draw improving conclusions.
What we cannot do: We are not a certification body, so we cannot certify you according to ISO 9001, KTQ or EFQM. But we can tell you who may do that.
More information? Please send your information to: info_tdc@web.de
We will send you further information and if you like an offer.
The spa markets in Europe are characterized by an increasing cut-throat competition. The supply has been growing faster than the demand. Furthermore, the independent check of the quality level of medical institutions as part of the policy of social and health insurances is now a challenge for many companies in the primary and secondary health care market. At the end, there is just one goal: to appoint quality as one of the most important aims of the company. How to get that? Some core-questions have to be answered as precondition of any basic discussion about quality:
1.
Is there an already working quality management system which can be improved if at all or does the company really needs a new and thoroughly developed quality management system? The question is if TDC just checks what you already have with aid of mystery checks or consumer research? A big solution would be if TDC installs a totally new quality management system. That means that core processes get a standard procedure, a quality management handbook has to be made, and quality has to be implanted as core aim in the company’s philosophy etc.
2.
Is it that you just need to check singular departments (e.g. treatments) with regard to its quality management? Or is it the whole company which need this assessment?
3.
Do you need the improvement of quality just for your internal processes to optimize your operations? Or do you need an officially acknowledged quality label (seal of quality) which can be marketed successfully? If the latter one is important for you another question arises: Which of the many existing labels is the best for you? ISO 9001 is able to install a quality management system to start from scratch. KTQ checks an already existing system and it has the advantage that it speaks the language of health care practitioners, whereas ISO 9001 has to be translated first to be understandable for therapists, medical doctors, and other health care professionals. EFQM as total quality management system is much more caring of the need of groups which do not belong directly to the company such as society and partners. Furthermore, EFQM is a didactical instrument, which can teach a company over many years how to improve quality continually and systematically.
What can we do? Our proposal: You tell us what your problems are via telephone, email or with aid of a letter. Now it is our job to send you our idea how to solve the problem. Examples of what we can do:
-- We can tell you how to install a quality management system according to ISO 9001, KTQ and EFQM.
-- We are capable of explaining you advantages and disadvantages of different quality labels and select a tailor-made one for you. We even have developed an own quality management system called RegioSana, which is to assess and certify health regions.
-- We are able to explain you many aspects of a quality management system such as a professional quality documentation or how make standard procedures (quality systems procedures).
-- We know about methods to assess the satisfaction of your guests and check the quality of services.
-- We can assess your already existing quality management system and draw improving conclusions.
What we cannot do: We are not a certification body, so we cannot certify you according to ISO 9001, KTQ or EFQM. But we can tell you who may do that.
More information? Please send your information to: info_tdc@web.de
We will send you further information and if you like an offer.
Consumer research and patient satisfaction analysis
Customers and patients are often in the limelight if a satisfactions analysis as part of the quality management has to be done. Interviews, online surveys or many other instruments such as or discussions in focus groups can help to get deep insights into strengths and weaknesses of singular processes or even the company as a whole.
More information? Please send your information to: info_tdc@web.de
We will send you further information and if you like an offer.
More information? Please send your information to: info_tdc@web.de
We will send you further information and if you like an offer.
The below mentionend types of spas and companies TDC is focusing on:
Spa
„A spa is a designated place of services in the continuum of health, wellbeing, relaxation and body styling (= nutrition, gym, physical activities, aesthetic surgery, beauty care etc.), which are offered holistically by skilled professionals often with the aid of (healing) water.” (Illing 2009)
Medical spa
A medical spa is a health tourist company which offers a bundle of various services in the continuum of health, well-being, and body-styling, which are altogether under the guiding of health care professionals. They are committed to the abatement of disease, the health promotion, and the satisfaction of subjective needs. Customer orientation is recognized as core process and it is going to be realized in an ambiance which is characterized by wealth and amenities.
Thermal spring spa
In central-Europe the thermal spring spa stands for a spa with thermal water and a variety of services in the continuum of sports, fun, familiy activities, and health promotion.
Wellness hotel
In contrary to the English speaking countries the term wellness focusses at least in central-European countries not on health promoting interventions but on a set of services in the continuum of health, bodystyling, pampering, and relaxation, with massages and beauty treatments belonging to the most important services. A wellness-hotel offers all these services and can be called destination spa.
Kur (Cure)
Kur is a German word standing for preventive health care on the base of natural remedies such as hydrology, climatology and the like. Cures can be subsidized by the health insurances and take place in specialized institutions.
Rehabilitation clinic
Rehabilitation is the treatment of physical disabilities by massage, electrotherapy, and exercises in specialized clinics. Some of them are located in a preferred natural landscape and offer health tourist package for those who like to spend their holidays in a healthy vicinity guided by medical professionals.
Health region
A health region is an area bigger than a village offering a comprehensive bundle of services, which is represented as well by singular companies as by the region itself. All of these services help to improve health.
RegioSana is a set of criteria which helps to audit health regions according to a total quality management approach. RegioSana offers officially acknowledged certification.
RegioSana is a set of criteria which helps to audit health regions according to a total quality management approach. RegioSana offers officially acknowledged certification.